Expected Internet Speeds & Performance Metrics | T-Mobile (2024)

Many factors affect the speed and performance customers experience, including the programs or services running on the device, proximity to a cell site, the capacity of the cell site, weather, the surrounding terrain, use inside a building or moving vehicle, radio frequency interference, how many other customers are attempting to use the same spectrum resources, any high-speed data allotment, video optimization, the rate plans or features you select, and uses that affect your network prioritization, such as whether you are using Smartphone Mobile HotSpot (tethering) or if you are a Heavy Data User. Customer devices also have varying speed capabilities and may connect to different networks depending on technology. Your network experience and access may also be impacted if you fail to pay amounts you owe T-Mobile.

Based on internal analysis and projections from third-party, crowd-sourced data and subject to the factors described in these pages, T-Mobile expects T-Mobile- customers with recent broadband-capable devices and qualifying service will experience the speeds and latency listed below on our 5G and 4G networks. These ranges are projections based on roughly the 25th and 75th percentiles of network tests.

The information detailed below is paired with general types of plans that will typically receive those speed and latency ranges. You can also find a plan’s specific ranges on that plan’s Broadband Label, which is accessible where you shop for your plans, including on ourplans pages, on the phone, or at retail store.

The ranges above represent network performance nationally on recent devices and may differ from future network conditions or from what you purchased as part of your current rate plan when you first activated it. As described above, your experience may also differ based on, e.g., your choice of rate plan and device, or the number of devices connected to the router in the case of Home Internet. You may occasionally experience speeds, latency, or other network capabilities outside the ranges available as part of your service. Performance for our temporary fixed wireless offerings (Internet Lite, capped Business Internet) reflects our nationwide network given the moveable nature of those services. Download and upload speeds may be lower in the initial locations where these products are activated.

Some plans may include maximum speeds for some services, including some T-Mobile wearables plans which provide a maximum of 600 kbps and T-Mobile IoT plans which provide a maximum of 128kbps. See your plan for details.

T-Mobile constantly works to improve performance on its network and to pursue advanced and next-generation technologies and services. For example, T-Mobile is in the process of deploying its 5G network, including layering millimeter wave, mid-band, and low-band spectrum over the 4G network. Currently, T-Mobile's 5G millimeter wave network is available in select areas. The low-band and mid-band 5G network is available nationwide, although coverage may not be available in some areas. Devices operating on T-Mobile's nationwide 5G network may use multi-band dual connectivity. Customers with 5G-compatible devices may receive service via both T-Mobile's 4G network (including during VoLTE calls) and 5G network to support their connectivity.

In recent years, T-Mobile has aggressively built out its high-speed data networks so nearly all customers have regular access to high speeds. In those rare instances where customers are not able to receive a 4G/5G signal, T-Mobile provides 2G connections in many areas. These connections are used by the small percentage of customers without 4G/5G-capable devices or, in limited cases, when customers with 4G/5G-capable devices are unable to connect to the 4G network. T-Mobile may limit activations of new devices on these older technologies as we transition our network to newer technologies. See a sales representative for the latest options. Based on internal and crowd-sourced testing, we expect T-Mobile branded customers with broadband-capable devices during use of these older technologies to typically experience average download speeds lower than 100 kbps, average upload speeds lower than 30 Kbps, and latency greater than 350 ms. The typical customer experience on T-Mobile's older networks may be sufficient for extremely limited data applications, e.g., some messaging.

For coverage information relating to specific geographic areas, see our coverage map.