Posted on: 27 Aug 2024
Do you find that your Verizon Fios box is not working as anticipated? Before contacting customer support, make sure to reboot your Fios router and any set-top boxes you may have. These minor glitches can be rectified by a reboot and your services will be up and running again. Below is a guide on how to restart your Verizon Fios equipment in a nutshell.
Why You Should Restart Your Fios Box?
There are a few common reasons why you may need to reboot your Verizon Fios hardware.
- You are on the receiving end of problems such as a slow internet connection or experiencing buffering. Restarting can help get your speeds back to normal.
- The video or the GUI is locked. If the picture becomes frozen or the guide does not work anymore, this can be solved by restarting it.
- You are having issues with recording programs. Technical issues with the DVR may occur after making changes and can be solved by restarting the device.
- You need to purchase new equipment. In cases where you want to add extenders, wireless routers, and set-top boxes, you will be required to reboot the Verizon Fios devices.
Resetting Fios hardware is as simple as rebooting your computer. It removes temporary disorders and memory-related troubles. In any case, when experiencing issues, one should always begin by rebooting before contacting Verizon. It’s fast, convenient, and often helps in addressing Fio's concerns.
How to Restart Your Verizon Fios Router?
Verizon Fios routers are the center of your home network and the primary device that links the home to the Verizon network. Here are the steps to restart your Verizon Fios router.
1. Locate your router. It is usually placed close to the ONT box, which is where the fiber-optic cable enters your house. Check that all devices are connected to power sources.
2. To perform this step, locate the WPS/Reset button at the back of the router and hold it down for 15 seconds. This restarts your router.
3. Once your router is off, wait for 2 minutes to allow it to reboot completely. They will again switch on showing it’s back from the sleep mode, or simply in case you were expecting a switch off.
4. If your internet works, reconnect your devices to the WiFi network. You may be asked to type in the wireless password again.
After that, to test your internet connection, connect a device to WiFi, open a browser, and go to a website. If the site loads properly, then you have rebooted successfully If the website still does not load the same way, it may be necessary for you to restart your computer, tablet, or phone again. If you are not done with your problems, proceed to the following section.
Verizon Fios set-top box: how to restart
Verizon Fios set-top boxes are available in the form of DVRs, cable boxes, and Extenders. Follow these instructions to restart set-top boxes.
1. Look for the power button on your cable box or your cable DVR set-top box and then switch it off. This usually turns the box off.
2. You should also disconnect the power cord from the electrical outlet.
3. Wait 30 seconds for the box to cool down and do not connect it to any outlet. This allows the box to discharge and provides the opportunity to recover and heal.
4. Then pull the power cord back into the socket from where it was disconnected. The set-top box will automatically become active again.
5. Allow the box to rest for 2-3 minutes before it is fully rebooted. The start-up splash screen will appear when it is ready.
After your Verizon box has powered on, check your TV service by switching on the television set and selecting a channel lineupto tune to. If the channel is clear now then your restart was good.
For the wireless Extender boxes, you can try switching off the device and wait for approximately 30 seconds before switching it on again. Doing so will restart your wireless Extender.
Restart Your ONT Box
The ONT box is the optical network terminal that connects the fiber optic line into the house. This hardly requires a restart but if everything else has been attempted, then this can be done. To restart this device, simply press the power button on the ONT.
When is it appropriate to contact Verizon Customer Service?
In case the Verizon Fios problems are still there after the reboot of the devices, it is high time to turn to customer care service. Here are some instances when you'll want to call the Verizon helpline.
- I tried to restart but the problem still prevails despite following the instructions given for restarting.
- You are receiving error messages on your set-top boxes
- You become disconnected from the internet after switching some equipment.
- You assume that there is an area-wide Fios outage
In this case, Verizon can diagnose the problem remotely, send someone to address the issue, or inform the customer of the next course of action. With direct management privileges, they can apply solutions to issues you cannot troubleshoot using simple reboots.
Conclusion
If you are considering making that call to Verizon customer service, you should first try and reboot your Fios equipment. Sometimes, minor issues with your router, set-top box, or ONT device can be solved just by rebooting the equipment. Now you know what to do when a Verizon Fios box becomes a problem. A simple restart should resolve any issues with the internet, television, and services that you are experiencing!
Call (844) 967-4555 to get a new Verizon Fios connection now!
